REFUNDS ONLY FOR DAMAGED ITEMS WITH PROOF
Proof for Broken Items Only
We strive for excellence in every botanical creation. Please note that we only offer refunds for products that arrive damaged. This policy ensures our small-batch items remain pure and safe for all. We do not accept returns for changes of mind or scent.
Damage Claims
To qualify for a refund, you must provide clear photographic evidence of the damage upon arrival. Because our items are personal care products, we cannot provide refunds for preferences or personal taste.
Claims Process
Please email care@cynfulskin.com within 48 hours of delivery with your order number and photos of the damage. Once verified, we will issue a refund or send a replacement to your original payment method immediately.
Requesting Damage Claims
01
Document the Issue
Refunds apply only to broken items. Capture clear photos of the damaged product and arrival packaging.
02
Notify Support
Email our team with your order ID and the photographic proof. Change of mind returns are not accepted.
03
Claim Approval
We will review your evidence. Once verified, your refund is sent to your original payment within 5 days.
Damaged Product Refunding
Refunds are exclusively issued for damaged items after a claim is verified with photographic evidence. Once your documentation is reviewed and the damage claim is formally approved, we will initiate the reimbursement. Funds are returned to the original source of payment to maintain a secure and professional resolution for you.
Valid Claim: 5-7 Day Payout